Artline Signs – Terms & Conditions of Trade

Account Name: Artline Signs
Entity: Wailea Cove Pty Ltd ABN 88 682 364 870 trading as Artline Signs
Payment Reference: Please quote invoice number
Remittances: accounts@artlinesigns.com.au

1. Definitions

“Artline Signs” means Wailea Cove Pty Ltd ABN 88 682 364 870.
“Client” means any individual, company, or entity requesting a quote, placing an order, or receiving Goods and/or Services.
“Goods” include all signage products, printed materials, fabricated items, and materials supplied.
“Services” include design, artwork, consulting, manufacturing, project management, installation, maintenance, and related work.
“Price” means the amount payable for Goods and Services, subject to additions or variations under these Terms.
“PMSI” refers to a Purchase Money Security Interest under the Personal Property Securities Act 2009 (Cth).

2. Governing Law

All transactions are governed by the laws of Queensland. Disputes are subject exclusively to Queensland courts and tribunals.

3. Agreement to Terms

Requesting a quote, accepting a proposal, paying a deposit, or issuing a purchase order constitutes acceptance of these Terms. Where multiple people or entities place a joint order, all parties assume full, joint, and individual liability. Client details (contact, billing, ownership, site access) must be updated in writing within 10 business days of any change.

4. Scope of Work

Goods and Services supplied are strictly those described in quotes, invoices, drawings, or written communication. Unless explicitly stated in writing, the Client is responsible for securing all planning, landlord, building, engineering, or council approvals. Connection to mains power or electrical infrastructure is excluded unless specified.

5. Quotes & Pricing

Quotes are valid for 30 days unless stated otherwise. Prices may be revised after 30 days or if site conditions differ from what was represented. Quotes are indicative if no site inspection has occurred. Final pricing is confirmed post-inspection. All prices are exclusive of GST unless stated. Variations or additional work require written approval and will be invoiced accordingly. Partial acceptance of a quote may require repricing.

6. Delays, Third-Party Issues & Cost Recovery

Artline Signs is not responsible for delays caused by (but not limited to) late client approvals, changes to scope, site readiness issues or third parties outside our control (including but not limited to builders, landlords, electricians, shopfitters, facility managers, or councils)

Where delays occur, Artline Signs may suspend works and issue progress invoices for work completed, materials ordered, and costs incurred to date.
Additional costs arising from delays – including re-attendance, storage, extended project management, idle labour, or remobilisation – are payable by the Client.
Such delays do not constitute a breach by Artline Signs.

7. Project Variations

Any change to the agreed scope—including design, artwork, specifications, materials, quantities, installation methods, access, timing, or site conditions—constitutes a variation. Variations must be approved in writing and may incur additional charges, and/or result in revised timelines. Artline Signs may issue variation invoices and/or progress invoices for costs incurred due to variations, including those arising from third-party requirements.

8. Payment Terms

For Jobs Under $2,500 – Full payment is required upfront prior to materials being ordered or production commencing.

Jobs $2,500 and Over
Payment is required as follows unless otherwise agreed in writing:

• 50% deposit prior to materials being ordered or production commencing
• 40% progress payment payable prior to installation and/or dispatch/shipping of Goods
• 10% balance payable upon completion of Services or receipt of Goods (whichever occurs first)

No work will commence, continue, be installed, or dispatched until the applicable payment stage has been received.

• Account Clients – Must adhere to Artline Signs’ approved credit terms (not the Client’s internal terms). Standard credit terms are 7 days from invoice date unless otherwise agreed.
• Progress Payments – May be required for multi-phase projects, delays caused by the Client, or large material commitments.
• Payment Methods – Cash, Direct Deposit, Visa and Mastercard. Card fees may apply.

9. Late Payments, Default & Debt Recovery

All debt recovery, legal, and enforcement costs are payable by the Client. Goods remain the property of Artline Signs until paid in full. Overdue accounts may incur 10%–20% monthly interest, or the maximum allowable by law. Artline Signs may suspend work or delivery without notice if payments fall overdue. Accounts more than 30 days overdue may be referred to Debt Collection Lawyers, with all costs payable by the Client.

10. Security Interest

The Client grants Artline Signs a PMSI over all Goods supplied until full payment is received. Artline Signs may register its interest on the PPSR. Artline Signs may lodge a caveat over land owned by the Client if debts remain unpaid. Artline may reclaim Goods from any location if payments remain outstanding.

11. Artwork Requirements & Approvals

Vector artwork (EPS, AI, PDF) and style guides must be supplied before production. Production will not commence until written approval of final artwork is received. Revisions outside the initial “For Construction” artwork incur additional charges. Artwork created by Artline Signs remains our intellectual property unless agreed otherwise. Only the final approved artwork is stored. Drafts remain the property of Artline Signs. Errors in Client-approved artwork are the Client’s responsibility. Artwork checking fee: $75 + GST per file. Additional design fees: $120 + GST per hour or as quoted. Colour accuracy is best-effort only; exact matching cannot be guaranteed due to substrate and technology limitations.

12. Delivery & Installation

The Client is responsible for ensuring accurate delivery details and clear access Delivery to a third party constitutes delivery to the Client. Freight, couriers, or logistics charges are payable by the Client. Delays outside Artline Signs’ control do not justify cancellation or compensation. Standard installation hours: 7.30am–4pm, Monday–Friday. Weather disruption is outside Artline Signs’ control.

13. Inductions, Site Access & Site Requirements

Induction fees, delays, escorts, after-hours access, and security requirements are excluded unless quoted. Sites must be clean, accessible, and structurally ready. Return visits due to unprepared or inaccessible sites will be invoiced. The Client must identify/locate all utilities prior to work commencing. The Client indemnifies Artline Signs for loss, damage, or injury caused by unsafe or non-compliant site conditions.

14. Site Preparation, Measurements & Structural Integrity

Quotes assume site conditions are as represented by the Client. Additional equipment (EWPs, scaffolding, cranes, night works) will be charged if required. Measurements provided by the Client are used at their risk. Site inspections requested after quoting are chargeable. Artline Signs assumes existing structures are sound. Additional engineering or rectification is excluded.

15. Installation Conditions

Hidden obstacles, hazardous materials, or structural issues not visible at survey are excluded. EWP hire is excluded unless specified. Surfaces must be cleaned before graphics installation; otherwise additional labour is charged. Required electrical supply, outlets, and wiring must be in place unless quoted.

16. Third-Party & Council Fees

The following are excluded unless stated – EWP, scaffolding, crane hire. Security personnel or escorts. Council fees, development approvals, DA submissions. Engineering certifications. Traffic control, power shutdowns, power line spotters. Council approvals are not guaranteed.

17. LCD, LED & Digital Display Disclaimer

Screens supplied with standard controllers unless stated otherwise. Rear-service screens supplied unless specified. Footings, cabling, and council approvals excluded. Lead times depend on model availability and freight. Orientation changes may affect timelines. Specifications and pricing subject to change. 4G modems and CMS platforms billed separately.

18. WARRANTY – Workmanship & Manufacturer’s Warranty

18.1 Subject to the terms set out below, Artline Signs warrants that Goods manufactured by Artline Signs will be free from defects in materials and workmanship for a period of twelve (12) months from the date of installation or Practical Completion, whichever occurs first.

18.2 Components and products not manufactured by Artline Signs, including but not limited to LED modules, power supplies, transformers, drivers, controllers, electrical components, vinyl films, acrylic, polycarbonate, laminates and other proprietary products, are covered solely by the warranty provided by their respective manufacturer.

18.3 Where a manufacturer’s warranty applies, Artline Signs will, where reasonably practicable, assist the Client in facilitating a warranty claim. Acceptance or rejection of any warranty claim remains solely at the manufacturer’s discretion.

18.4 Where a warranty claim is accepted by the manufacturer, the manufacturer’s obligation is limited to the repair or replacement of the defective component in accordance with the manufacturer’s warranty terms.

18.5 Unless expressly stated otherwise by Artline Signs in writing, manufacturer warranties apply to the replacement of the defective component only and do not include labour, travel, freight, site attendance, removal, reinstallation, commissioning, testing, access equipment or any associated costs. These costs remain the responsibility of the Client. This applies regardless of whether the manufacturer’s warranty claim arises during or after the manufacturer’s warranty period.

18.6 Where access equipment, specialised lifting equipment, cranes, scaffolding, Elevated Work Platforms (EWPs), traffic management, permits, site inductions or additional labour are required to inspect, remove, repair or reinstall the Goods, those costs shall be borne by the Client.

18.7 Replacement of any component under warranty does not extend or recommence the original warranty period. This warranty does not apply to:

• normal wear and tear;
• accidental damage, misuse, abuse or vandalism;
• damage caused by third parties;
• storm, flood, fire, lightning, power surge or other events beyond the reasonable control of Artline Signs;
• corrosion or deterioration caused by environmental conditions outside the manufacturer’s specifications;
• alterations, modifications or repairs carried out by persons other than Artline Signs;
• failure to reasonably maintain the Goods;
• consumable items including globes, lamps and batteries; or
• thermal breakage of laminated glass arising during or following the application of window films.

18.8 All warranty claims must be submitted in writing within a reasonable time after the defect becomes apparent. Artline Signs reserves the right to inspect the Goods before determining whether a warranty applies.

18.9 If, following inspection, Artline Signs determines that the reported fault is not covered by this warranty, the Client shall be responsible for all reasonable costs incurred by Artline Signs in attending the site, inspecting the Goods and carrying out any requested repairs.

18.10 Nothing in this warranty excludes, restricts or modifies any rights or remedies that cannot be excluded under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law.

19. Inspection, Claims & Repairs

Goods must be inspected within 7 days of delivery or installation. Claims made after 7 days are deemed accepted and fit for purpose. Artline Signs must be granted reasonable access to assess any claim. Return freight or site attendance for warranty claims is the Client’s responsibility.

20. Cancellations

The Client may cancel only in writing and must pay all costs incurred to the cancellation date (materials, labour, third-party charges, restocking). Artline Signs may cancel due to supply issues, safety risks, or circumstances outside its control.

21. Force-Majeure

Artline Signs is not liable for delays or failure caused by events beyond reasonable control, including natural disasters, weather, pandemics, transport delays, strikes, equipment failure, government restrictions, or supplier outages. Artline Signs is entitled to a reasonable extension of time or cancellation without penalty.

22. Privacy, Data Use & Credit Checks

Client data may be used for account management, billing, operational communication and marketing. Artline Signs may perform credit checks and share details with credit reporting bodies. Client details may be provided to subcontractors solely for work execution.

23. Limitation of Liability

Artline Signs’ liability is capped at the invoiced amount for the Goods or Services in question. Artline Signs is not liable for – Delays caused by weather, suppliers, or external parties. Measurement errors supplied by the Client. Loss of business, revenue, or profit. Consequential or indirect damages.

24. General Conditions

Artline Signs may subcontract any part of the work. If any clause is unenforceable, the remainder still applies. These Terms override any Client-issued purchase order terms unless agreed in writing.

25. Acceptance

By signing a quote, work order, approving artwork, paying a deposit, or issuing a purchase order, the Client confirms acceptance of these Terms & Conditions of Trade.