Artline Signs – Terms & Conditions of Trade

NOTICE – Overdue Invoices
Artline Signs engages the services of debt collection agencies for debt recovery. Overdue accounts may be referred to collections, and all recovery costs and fees will be added to the Client’s debt. Prompt payment avoids disruption or penalty charges.

1. Definitions

• “Artline Signs” means Wailea Cove Pty Ltd ABN 88 682 364 870, trading as Artline Signs.
• “Client” means the individual or entity requesting a quote, placing an order, or receiving Goods and/or Services.
• “Goods” include all signage products, materials, and items supplied.
• “Services” means design, manufacture, installation, maintenance, or related work.
• “Price” means the amount payable for Goods or Services, subject to additions or variations under these Terms.

2. Governing Law

All transactions are governed by the laws of Queensland, and disputes are subject to the jurisdiction of Queensland courts.

3. Agreement to Terms

• Requesting a quote, accepting a proposal, or placing an order constitutes agreement to these Terms.
• Where multiple individuals or entities place a joint order, all parties accept full, joint, and individual liability.
• Client details (contact, address, ownership) must be updated in writing within 10 business days of any change.

4. Scope of Work

• Goods and Services provided will be those described in quotes, invoices, or written communication.
• Unless otherwise agreed in writing, the Client is responsible for securing any required planning, landlord, council, or regulatory approvals.
• Connection to mains power or electrical infrastructure is excluded unless specifically stated.

5. Pricing

• Quotes are valid for 30 days and may be revised thereafter.
• Prices are indicative if a site inspection has not occurred and are confirmed post-inspection.
• Variations or additional work will be detailed in a variation form and require written Client approval.
• All pricing is exclusive of GST unless stated otherwise.
• Approved variations must be paid for in full on completion of that work.

6. Payment Terms

• 50 % deposit required before production or material ordering.
• Progress payments may be required for large or multi-phase projects at Artline Signs’ discretion.
• Final balance is payable on completion and prior to installation or dispatch, unless a formal credit arrangement exists.
• Accepted payment methods: EFT, credit card (fees may apply), or other agreed formats.
• Approved credit accounts must be settled within 7 days of invoice date.

7. Delivery & Installation

• The Client is responsible for accurate delivery instructions and ensuring clear site access.
• Delivery to a nominated third party constitutes delivery to the Client.
• Delays outside Artline Signs’ control do not constitute grounds for cancellation or damages.
• Freight or logistics costs incurred are payable by the Client.

8. Inspection & Claims

• Goods must be inspected on delivery or installation and any faults reported within 7 calendar days.
• If no notification is received, Goods and Services are deemed accepted and fit for purpose.
• Artline Signs must be allowed reasonable access to assess any claim.

9. Warranty

• Artline Signs warrants its workmanship and materials for 30 days from delivery unless a manufacturer’s warranty applies.
• At its discretion, Artline Signs may repair or replace Goods.
• Return transport or site attendance for warranty claims is the Client’s responsibility unless otherwise agreed.
• Exclusions: misuse, incorrect installation by third parties, or normal wear and tear.

10. Warranty Exclusions

Warranty is void if:

• Goods are used outside their intended purpose.
• Installation is not completed by authorised personnel.
• Faults are ignored and the item continues to be used.
• Modifications are made without written consent.
• Damage occurs due to weather, environmental conditions, or factors beyond Artline Signs’ control.

11. Client Acknowledgement

The Client acknowledges that:

• They are responsible for approving artwork and specifications.
• They rely on their own judgment and site assessments.
• Any post-approval changes may incur additional charges.

12. Artwork Amendments & Approvals

Artwork proofs must be approved in writing before production.
Any changes requested after approval—including colour, sizing, text, or material changes—will incur an amendment fee of $75 minimum or design time at $120/hour (whichever is greater) plus additional material or production costs.
Such changes may extend the agreed completion date, and Artline Signs is not liable for any resulting delay.

13. Intellectual Property

All creative materials, designs, templates, and files created by Artline Signs remain its intellectual property unless agreed otherwise in writing.
Client-supplied artwork or specifications must not infringe third-party rights.

14. Client Site Responsibility & Indemnity

The Client must provide a safe and fully accessible site for delivery and installation, including (but not limited to) clear access ways, structurally sound mounting surfaces, and the isolation or identification of all utilities (electricity, gas, water, telecommunications).
The Client indemnifies and holds Artline Signs, its employees, subcontractors, and agents harmless from any loss, injury, damage, claim, or expense arising from unsafe site conditions, latent defects, or failure to comply with these requirements, except to the extent caused by Artline Signs’ negligence.

15. Security Interest

• The Client grants Artline Signs a purchase money security interest (PMSI) in all Goods supplied until full payment is received.
• Artline Signs may register this interest on the Personal Property Securities Register (PPSR) and the Client must sign anything reasonably required to effect registration.
• Artline Signs may lodge a caveat over land if debts remain unpaid.

16. Default & Collection

If payment is overdue by more than 30 days:

• The full balance becomes due immediately.
• Services may be suspended without notice.
• Interest accrues at 2 % per month (or the maximum allowed by law).
• The matter may be referred to Marshall Freeman Collections, with all recovery costs payable by the Client.

17. Title & Risk

Ownership of Goods remains with Artline Signs until invoices are paid in full.
Risk passes to the Client upon delivery or collection.

18. Retention of Goods

Until full payment is received, Artline Signs reserves the right to reclaim and resell any unpaid Goods.
The Client consents to Artline Signs accessing premises to retrieve such items if required.

19. Cancellations

• Artline Signs may cancel any job due to unforeseen circumstances or inability to fulfil the order.
• The Client may cancel only with written notice and remains liable for all costs incurred up to the date of cancellation, including restocking fees or third-party charges.

20. Limitation of Liability

Artline Signs’ total liability will not exceed the invoiced amount for the relevant Goods or Services.
Artline Signs is not liable for delays, measurement errors provided by the Client, or loss of business or profit.

21. Privacy & Credit Checks

The Client authorises Artline Signs to:

• Retain and use personal information for business and marketing purposes in accordance with the Australian Privacy Principles.
• Perform credit checks and share information with credit reporting bodies.
• Share Client details with third-party contractors solely for fulfilling work. Clients may opt out of marketing at any time.

22. Approvals & Compliance

It is the Client’s sole responsibility to secure all council, landlord, or third-party approvals.
Artline Signs accepts no liability for works halted due to regulatory breaches.

23. Force-Majeure Events

Artline Signs is not liable for delay or failure to perform any obligation where performance is prevented or hindered by events beyond its reasonable control, including but not limited to:
acts of God; natural disasters; extreme weather; fire; flood; epidemic or pandemic; public health orders; supplier or transport delays; industrial action or strikes; power outages; equipment failure beyond reasonable prevention; war; terrorism; or government restrictions.
If such an event occurs, Artline Signs will notify the Client promptly and is entitled to a reasonable extension of time or, if necessary, to cancel the affected portion of the work without penalty.

24. General

• Artline Signs may subcontract any part of the work.
• If any clause is found unenforceable, the remaining clauses remain in full effect.

Acceptance
By signing a quote, work order, or paying a deposit, the Client acknowledges and agrees to these Terms & Conditions of Trade.